PRIVACY POLICY

Effective Date: June 29, 2024

Data Controller: PİBAKOM GRUP KOZMETİK ONLİNE HİZMETLER TİC. A.Ş.

This Privacy Policy explains how Pibakom Group (“we”, “us”, or “our”) collects, uses, processes, and protects your personal information when you visit www.pibakom.com, use our B2B portal, or initiate a commercial relationship with us. Our company is committed to protecting your data within the framework of the Turkish Personal Data Protection Law (KVKK) and the European Union General Data Protection Regulation (GDPR).

1. DATA CONTROLLER INFORMATION

• Company Name: PİBAKOM GRUP KOZMETİK ONLİNE HİZMETLER TİC. A.Ş.

• Email: info@pibakom.com

• Phone: +90 216 650 72 47

• Address: Altıntepe Mh. Güllü Sk. 6-8 D4, Maltepe, 34840 İstanbul, Turkey

2. INFORMATION WE COLLECT AND PROCESSING PURPOSES

a. Information You Provide Directly:

• B2B Registration and Inquiry Forms: Name-surname, corporate email, phone number, company name, country of operation. (Purpose: To provide access to B2B resources, deliver product catalogs, and evaluate your business partnership requests).

• Communication and Support: Message content and contact details included in your inquiries to our customer service. (Purpose: To respond to your questions and provide technical support).

b. Automatically Collected Information (Usage Data):

• Device Information: IP address, browser type, operating system, unique device identifiers.

• Usage Data: Pages viewed on the site, clicked links, session durations, and referral URLs. (Purpose: To analyze site performance, ensure security, and optimize user experience).

3. LEGAL GROUNDS

We process your personal data based on the following legal grounds:

• Performance of a Contract: Necessary for initiating a business partnership or order process.

• Legal Obligation: Fulfillment of our responsibilities arising from tax, customs, and commercial legislation.

• Legitimate Interest: Development of our business processes, ensuring the security of our site, and sustainability of our commercial activities.

• Explicit Consent: Situations such as newsletter subscriptions or the use of non-essential cookies.

4. SHARING AND TRANSFER OF INFORMATION

Your information is shared with third parties only in the following circumstances:

• Service Providers: Logistics/shipping companies, cloud storage services, IT support services, and secure payment systems.

• International Transfer: Due to our global trade activities, your data may be processed on our secure servers outside Turkey or the EEA. In such cases, internationally recognized data protection mechanisms such as Standard Contractual Clauses (SCC) are applied.

• Legal Obligation: In accordance with court orders or official requests from judicial/administrative authorities.

5. DATA SUBJECT RIGHTS (KVKK Art. 11 & GDPR Chapter III)

You can exercise the following rights by applying to our company:

• To learn whether your personal data is being processed and to request a copy.

• To request the correction of incomplete or incorrectly processed data.

• To request the deletion or anonymization of data within legal limits.

• To request notification of third parties to whom your data has been transferred.

• To object to outcomes that are adverse to you through automated systems.

6. DATA RETENTION AND SECURITY

Your personal data is retained for as long as the processing purpose continues or for legal limitation periods (generally 10 years for commercial records). Your data is technically and administratively protected with SSL encryption, firewalls, and strict access controls.

7. CHILDREN’S PRIVACY

Our website and B2B services are not intended for individuals under 18 years of age. We do not knowingly collect data from this age group.

8. CONTACT AND COMPLAINTS

For questions about our privacy policy, you can contact us at info@pibakom.com. Additionally, you reserve the right to file a complaint with the Personal Data Protection Authority (KVKK) regarding our data processing activities.